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Re: I'm hotlined
Posted: Fri Feb 10, 2017 12:31 pm
by cyclonebigcat
Was hotlined last night. Just got it reversed (not sure if 4G is currently working) through the first representative. She started out by saying the device was recalled and asked me what I would like to upgrade to. She persisted with the upgrade and I stated my reasoning for calling at this moment was to re-instate my service. She then asked if I intended on keeping the device (maybe to charge me??). I said I will upgrade at somepoint but the purpose of this call is to get my service back. 10 min later I can make calls, and send/receive texts.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 12:33 pm
by brijamgel
Unless I make a purchase, they absolutely WILL NOT reactivate me. Grrrr!
Maybe because this is my second time?
Re: I'm hotlined
Posted: Fri Feb 10, 2017 12:42 pm
by brijamgel
cyclonebigcat wrote: Fri Feb 10, 2017 12:31 pm
Was hotlined last night. Just got it reversed (not sure if 4G is currently working) through the first representative. She started out by saying the device was recalled and asked me what I would like to upgrade to. She persisted with the upgrade and I stated my reasoning for calling at this moment was to re-instate my service. She then asked if I intended on keeping the device (maybe to charge me??). I said I will upgrade at somepoint but the purpose of this call is to get my service back. 10 min later I can make calls, and send/receive texts.
Cyclone, had you been hotlined before, or was this the first time?
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:04 pm
by End13085
There is a vzw infiltrator here, not a safe forum I'm hotlined twice..back online again. Be safe. Trust no one.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:07 pm
by End13085
Not the mods, to clarify I'm talking the random users who may ask you questions.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:16 pm
by brijamgel
End13085 wrote: Fri Feb 10, 2017 3:07 pm
Not the mods, to clarify I'm talking the random users who may ask you questions.
Hi End- I would love to find out what you did or said. You can PM if you don't want to mention it here.
I've tried 2 times with customer service today and the WILL NOT reactivate me unless I buy a new device. Should I try again and see what someone else says? I was very diplomatic, yet firm. They simply would not give or allow me a method to escalate further.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:19 pm
by End13085
Pm me I will help u with what I can
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:49 pm
by brijamgel
Thanks- I just PM'd you!
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:53 pm
by juliesdroidsync
Order the new device... get re-activated. Then activate the new device with a new phone number. Then return the phone within your 14-day return window. or some variation on that theme.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 3:58 pm
by brijamgel
juliesdroidsync wrote: Fri Feb 10, 2017 3:53 pm
Order the new device... get re-activated. Then activate the new device with a new phone number. Then return the phone within your 14-day return window. or some variation on that theme.
I am guessing that's the only way at this point. If you do it online, I think it is 30 days, with no restocking fee.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 5:41 pm
by rob.figliozzi
I was hotlined this a.m. I said representative to the automation. The rep Sarah told me that I need to upgrade or activate an old phone. I responded that I need more time b4 I can activate my old phone. She said she couldn't help me. I asked to speak to her super. Her super removed the hotline warning that it could return at anytime with no guarantees.
Sent from my SM-N930V using Tapatalk
Re: I'm hotlined
Posted: Fri Feb 10, 2017 6:23 pm
by brijamgel
Thanks Rob!
Interesting that people are getting different responses/answers from the reps.... I tried the same thing twice and they wouldn't do anything unless I made a purchase. I'm so glad y'all are here and we can band together. I was able to get reactivated a different way, but I guess I shouldn't share here. I expect it to go down again at some point though.
Re: I'm hotlined
Posted: Fri Feb 10, 2017 6:36 pm
by coachmontague
@brijamgel - had you paid for your Note 7 in full? If you have an older phone, wouldn't they reconnect that one? I'm debating because I have a Note 3. I paid full price for my Note 7 and I was hotlined between last night and this morning.
Re: I'm hotlined
Posted: Sun Feb 12, 2017 8:20 pm
by cyclonebigcat
brijamgel wrote: Fri Feb 10, 2017 12:42 pm
cyclonebigcat wrote: Fri Feb 10, 2017 12:31 pm
Was hotlined last night. Just got it reversed (not sure if 4G is currently working) through the first representative. She started out by saying the device was recalled and asked me what I would like to upgrade to. She persisted with the upgrade and I stated my reasoning for calling at this moment was to re-instate my service. She then asked if I intended on keeping the device (maybe to charge me??). I said I will upgrade at somepoint but the purpose of this call is to get my service back. 10 min later I can make calls, and send/receive texts.
Cyclone, had you been hotlined before, or was this the first time?
It was my first time. I was prepared to make the case that I am still paying for data and minutes so they can not hotline a voluntary recall. Additionally it was in the middle of my billing cycle so that is not right.
Re: I'm hotlined
Posted: Mon Feb 13, 2017 4:02 pm
by NCqTee
Talk to a rep via online chat. That seems to be the route most are taking. If you don't get what you want, disconnect and get a new rep until you do. Be persistent
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