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Unable to unlock my AllianceX account.
Posted: Thu Aug 24, 2017 4:19 pm
by robert.rosendahl
I'm not sure why, but I cannot unlock my account via the website. I solve the captcha (attempted on android and windows with multiple browsers on both), but for some reason I cannot get it to unlock my account so I can login to Alliance Sheild X. I'm not sure if it's because I signed up with Facebook first; but I have made a proper login and password in my profile. I'm really lucky I can get logged in with my faceboook still! I hope someone can help me out with this; I really don't like having my phone unprotected.
Thanks
Re: Unable to unlock my AllianceX account.
Posted: Fri Aug 25, 2017 2:58 am
by RRiVEN
I was looking at the logs at saw all of your attempts.
What happens if you logout, and log back in to AllianceX.org? (if you can't login contact us on Facebook)
Re: Unable to unlock my AllianceX account.
Posted: Sat Aug 26, 2017 6:45 am
by robert.rosendahl
If i try to login with username and password, I get a captcha. After solving it; I get a page that looks like the site's theme, but the proportions are all enormous. There's a giant loging button; and if I click it, it starts the loop again.
Then I log into the website with facebook and it works fine; but still not able to log in to shield.
Re: Unable to unlock my AllianceX account.
Posted: Sat Aug 26, 2017 7:51 am
by novares
It's because when you log in with Facebook you have to then create a password for yourself in order to use the shield. Directions are on the download post. Go into your user account settings and reset your password to something and then try.
Re: Unable to unlock my AllianceX account.
Posted: Sat Aug 26, 2017 6:01 pm
by lyopholized
lost my email to this acct, having to set up this new id
Re: Unable to unlock my AllianceX account.
Posted: Sat Aug 26, 2017 7:33 pm
by robert.rosendahl
Yes, I did set one up. I've logged into ShieldX many times already. I even tried logging in with facebook and changing the password, as well.
Re: Unable to unlock my AllianceX account.
Posted: Sat Aug 26, 2017 11:19 pm
by novares
So do you both need your password reset?
Re: Unable to unlock my AllianceX account.
Posted: Sun Aug 27, 2017 8:33 am
by robert.rosendahl
Yes, Thank you.
Re: Unable to unlock my AllianceX account.
Posted: Sun Aug 27, 2017 11:31 am
by novares
Robert, done. I sent you a message.
lyopholized if you still require help, let us know.
Re: Unable to unlock my AllianceX account.
Posted: Sun Aug 27, 2017 11:40 am
by robert.rosendahl
Maybe this will help. This pops up momentarily, every time I try to login after solving the CAPTCHA.
Re: Unable to unlock my AllianceX account.
Posted: Sun Sep 03, 2017 11:44 pm
by RRiVEN
We have fixed this try again please
Re: Unable to unlock my AllianceX account.
Posted: Thu Mar 26, 2020 8:50 am
by Kalenborn
i have this issue too.
Re: Unable to unlock my AllianceX account.
Posted: Thu Mar 26, 2020 11:39 am
by RRiVEN
Kalenborn wrote: Thu Mar 26, 2020 8:50 am
i have this issue too.
Try it now
Re: Unable to unlock my AllianceX account.
Posted: Thu Mar 26, 2020 1:40 pm
by Dudeman456
I do not even get a Captcha, can someone look into my account?
Re: Unable to unlock my AllianceX account.
Posted: Thu Mar 26, 2020 2:07 pm
by RRiVEN
Dudeman456 wrote: Thu Mar 26, 2020 1:40 pm
I do not even get a Captcha, can someone look into my account?
Right now there is a server error, that WAS showing accounts as locked out. We have changed the error to show as a "temp server error"and we are working on a fix right now.
Sorry for the confusion and your account is fine as you are login here and post