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failed to validate the product key
Posted: Wed Mar 30, 2022 7:21 am
by Ivofulodgo
Hello, Alliancex Team!
I can't activate Knox on my samsung J600FN. I get such error: failed to validate the product key. And then this error is shown: KnoxLicenseManager: NULL params.
Can you help?
Thank you!
Re: failed to validate the product key
Posted: Wed Mar 30, 2022 7:35 am
by Mark164
Same problem!
A51 A21S etc... think of some server problem.:-(
Re: failed to validate the product key
Posted: Wed Mar 30, 2022 10:21 am
by nam0611
Same Problem me too.
Re: failed to validate the product key
Posted: Wed Mar 30, 2022 11:46 am
by Sungsamj95
same problem too
Re: failed to validate the product key
Posted: Wed Mar 30, 2022 12:46 pm
by Mark164
It works again!
Thank You:-)
Re: failed to validate the product key
Posted: Wed Apr 13, 2022 4:54 pm
by RRiVEN
It was an error with Samsung's servers Sorry for late answer.
Re: failed to validate the product key
Posted: Fri Sep 09, 2022 8:41 pm
by naseemahmed
Hello, Alliancex Team!
I can't activate Knox on my samsung device. I get such error: failed to validate the product key. And then this error is shown: KnoxLicenseManager: NULL params.
Can you help?
Thank you!
Re: failed to validate the product key
Posted: Sat Sep 10, 2022 4:41 am
by jitdutta
Same problem here. Worked fine till yesterday afternoon. After then, getting failed to validate product key error. Pls help.
Re: failed to validate the product key
Posted: Sat Sep 10, 2022 9:55 am
by Dwolnik
Same issue as others.
Re: failed to validate the product key
Posted: Sat Sep 10, 2022 1:02 pm
by razor6912
same issue A326u
Re: failed to validate the product key
Posted: Sat Sep 10, 2022 2:59 pm
by Dflr
same
Re: failed to validate the product key
Posted: Sun Sep 11, 2022 7:23 pm
by heat888
I am having this issue, why is this still happening
Re: failed to validate the product key
Posted: Sun Sep 11, 2022 10:05 pm
by leviathon713
Same. ASX updated on 1 of my devices, but not the other two. The other two are still working as normal. 2 s21fes and one s20 fe. One of the s21s is what updated. I'm not sure what happened, its my wife's phone.
Re: failed to validate the product key
Posted: Mon Sep 12, 2022 9:35 am
by Traper
Is there a solution for this
Re: failed to validate the product key
Posted: Tue Sep 13, 2022 7:54 pm
by leviathon713
Traper wrote: Mon Sep 12, 2022 9:35 am
Is there a solution for this
There is, but Alliance has to fix it. This happened once before, about a year ago.
The license that Samsung gives to Alliance to access Knox expired and they had to renew it. It only took a day or two after they realized what was happening.
Hopefully this is what is going on now and the admins will renew/get another license.
It's driving me crazy. My my two phones are fine because I didn't let ASX update. Unfortunately, my wife did. Hers is much more important than mine, as she is a First Responder. This whole situation is ridiculous. All because samsung wanted to remove access to regular people.
In the process, they have messed up some of my business. Being an IT Consultant, I work on a fair amount of phones. Without access, I am not able to do much to help people who don't understand towers and signals, they just expect thier phones to work. Imagine the audacity. Spending 800 dollars on a phone and expecting it to get the service that you also pay monthly for.
This is just sad and is very much making me not love Samsung so much. Its a good thing my refrigerator and tv don't require cellular service. It's bad enough not to be able to use a phone like a normal person and not have to select bands at all. Now this?