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Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Fri Jan 06, 2017 8:49 pm
by allegient7
I recently did a factory data reset on my phone. After the reset everything was working perfectly fine . Downloaded Alliance shield to protect my Note 7 from Kill update and its working like a charm !! Now only thing is that im having issues connecting to my internet connection through Verizon. I cant even receive pic or video messages either . I can Call, txt message and only get internet thru Wifi . I even called Verizon for support to make sure it was still connected on my account and everything looked fine. I tried removing the sim card and restarted the phone several times .


Can someone please reach out for support ?? What can be causing my DAta from being blocked ? could it be because my phone is FLashed ?

i would really appreciate the Help !

Thank you

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 1:34 am
by steven.knox
Hmm. I never heard of this .. let me see if i can get you some help

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 1:36 am
by steven.knox
Did you pay your bill ?

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 1:45 am
by Fatwoman
did you use all 4 files when you flashed your phone?

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 2:09 am
by Fatwoman
Go to Settings---> Connections---> Mobile networks---> Access Point Names

Make settings look like this. if it doesn't, add a new one and add these settings:
download_20170107_010340.jpg

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:14 am
by allegient7
Yes i did pay my bill im still able to call and txt just mobile data seems to be serching for service and cant connect..

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:15 am
by allegient7
What 4 files are you refering to ?

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:21 am
by allegient7
Yes I did check for the Apns settings And for some reason its not in my phone at all ...When I go to my settings into connections. I Open Mobile Networks and there is only an option for Data Roaming, Network Mode and System select.

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:24 am
by allegient7
I looked all over in the setting options for Apn settings and does not appear

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:28 am
by allegient7
Screenshot_20170107-011920.png

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:28 am
by allegient7
Screenshot_20170107-011931.png

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 5:30 am
by allegient7
Screenshot_20170107-011847.png

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 9:40 am
by Jadaco
That doesn't sound normal.

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Sat Jan 07, 2017 10:16 am
by Fatwoman
Re flash with all 4 files. Do not use home_csc. Use just CSC when. You use all 4 files.

Cannot Use Verizon Carrier Data or Receive Pic/video Messages

Posted: Wed Jan 11, 2017 1:24 am
by Fatwoman
no reply from OP. will assume problem is resolved. if not, please report. thank you.