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End13085
Alliance Member
Posts: 32
Joined: Thu Jan 05, 2017 12:44 pm

Just want to say I have my shield, I'm still at 100%, Verizon hotlined then brought me back. Phone is working with 100% capability. Idk if the carriers are bypassing the sheild, but what I did as a back up was install a memory filling app. I worked in the industry and had many customers coming in telling me they could not update because their memory was full. It is convenient to have to free data when I want to install something but so far I'm alive. If you are alive one Verizon please lmk. Would love to see some spirit here!
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Dude2
Alliance Member
Posts: 58
Joined: Mon Jan 02, 2017 3:29 pm

Did they bring you back using the same SIM Verizon Hotlined you on?
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End13085
Alliance Member
Posts: 32
Joined: Thu Jan 05, 2017 12:44 pm

Yes they did.
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Madmartigan
Alliance Member
Posts: 2
Joined: Thu Jan 05, 2017 7:11 pm

Since you asked... I really didn't want to say anything, so I'm hoping this doesn't jinx me. I'm still alive and kicking on Verizon.
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isowetardid
Alliance Member
Posts: 4
Joined: Wed Feb 08, 2017 2:34 am

Would a replacement of the IMEI fix the hotline issue?
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richard.goodenough-jr.
Alliance Member
Posts: 4
Joined: Thu Feb 09, 2017 12:05 am

I activated my Note 5 until the hotline period ended, then reactivated my Note 7. Still alive for me.
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corey.lovelace
Alliance Member
Posts: 4
Joined: Tue Dec 27, 2016 1:52 am

I was alive but they finally got me today. Seems like many have had success after calling and arguing. Richard, I'm surprised you were able to successfully reactivate your note 7. Anything special you did?
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brijamgel
Alliance Member
Posts: 55
Joined: Thu Jan 05, 2017 5:19 pm

They got me also again today after reactivating me on 1/20. I called an hour ago and spoke with a 1st level and manager at VZW and they both said this was the end of the line. They COULD NOT reactivate again.

Is this finally it? I was thinking I would call once more today and see, but she seemed pretty adamant. She would not or could not connect me with anyone higher level. Any other ideas or suggestions?
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End13085
Alliance Member
Posts: 32
Joined: Thu Jan 05, 2017 12:44 pm

It's completely possible took me a 6 min call same sim, everything not even escalation, 1st rep did it. Call tech not customer care
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End13085
Alliance Member
Posts: 32
Joined: Thu Jan 05, 2017 12:44 pm

Customer care is Xerox fyi not Verizon staff don't pay any attention to them
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End13085
Alliance Member
Posts: 32
Joined: Thu Jan 05, 2017 12:44 pm

:mrgreen: Be nice ask for tech support! No luck? call at night u get the emergency line for international callers they do everything right
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Madmartigan
Alliance Member
Posts: 2
Joined: Thu Jan 05, 2017 7:11 pm

They got me yesterday. Using my note 3 as a hotspot.
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Clo292311
Alliance Member
Posts: 8
Joined: Sun Jan 29, 2017 12:30 am

I agree with isowetardid. Call and change the imei and change it by a couple numbers or use a different galaxy imei or just any Android imei and see if that works..
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coachmontague
Alliance Member
Posts: 39
Joined: Wed Nov 30, 2016 9:15 pm

I was hotlined between last night and this morning. I called to speak with Verizon and the supervisor said he had no way of turning it back. At first he told me that there was nothing he could do about it because it came from Samsung. I reminded him that I paid a bill to Verizon and that Samsung didn't turn off my network signal. He agreed with me, but still did not turn it back on. He tried to offer me another phone, but I was not interested in any of his options. I'm going to find a way to revive my 7 again.
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