Wi-Fi not working

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Kdubbs
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My Wi-Fi on note 7 is not working and can't even see any networks that are in the area.. setting tabs are greyed out in Wi-Fi setting and my iris scanner not working either
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kurtis.barbeau
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What processes did you use to change it, fix it?
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End13085
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Did you try restarting the phone?
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Fatwoman
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Please let us know if you tried these options to fix your problem. We will close this thread tomorrow if we do not hear form you. Thanks.
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Kdubbs
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I tried restarting over and over ..using airplane mode and switching back with no luck just don't understand how can it just disappear
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Kdubbs
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Was thinking after flash would be back but still no Wi-Fi
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kurtis.barbeau
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Kdubbs wrote:6862 Was thinking after flash would be back but still no Wi-Fi
When you say restarting it, are you restarting it, or factory reseting it? And, what CSC file did you flash with?
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Seane1981
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Can the update still effect your phone if followed your steps?
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Kdubbs
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I flashed the 930a file for at&t from here on site not at home to see file on computer . I haven't done a factory reset I figured with new firmware I shouldn't need to. What does this have to do with iris scanner cause it's not working anymore either.. starting to think maybe it's hardware
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beowulf381
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Kdubbs wrote:6929 I flashed the 930a file for at&t from here on site not at home to see file on computer . I haven't done a factory reset I figured with new firmware I shouldn't need to. What does this have to do with iris scanner cause it's not working anymore either.. starting to think maybe it's hardware
Sometimes a so called "dirty" flash with other firmware can affect some functions. If you've some data (photos etc.) on it you want to keep, make a backup first and then give the factory reset a try. In most cases this will help to get rid of missing features. Don't forget to repeat the steps for installing and activating the shield after this.
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Kdubbs
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Wi fi was out and iris scanner out before flash .. Will give a factory reset a try ...
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Fatwoman
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let us know if it works for you
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poker2474u
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I guess it worked. You all find solutions for everything. Thanks Cat woman.
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Kdubbs
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Well I just did a factory reset with no luck .. wi-fi still not working don't no what else to try.. I haven't miss handle the phone so it seem crazy to me that wi-fi is out and the iris scanner .. guess it has to be hardware
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Fatwoman
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no, it is most likely good lock. uninstall it and see if your wifi works
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