Can't connect to mobile network.
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julez.ruiz
- Alliance Member
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- Joined: Fri Dec 23, 2016 8:21 pm
I think they did i had the shield active but for some reason i cant connect to a mobile network
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kurtis.barbeau
- Retired Moderator
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- Joined: Sun Dec 18, 2016 7:44 pm
Hi, it sounds like you are having an issue unrelated to a network update. I split your post into it's own thread so people can better assist you. What processes did you do to your phone up to this point?julez.ruiz wrote:5552 I think they did i had the shield active but for some reason i cant connect to a mobile network
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julez.ruiz
- Alliance Member
- Posts: 16
- Joined: Fri Dec 23, 2016 8:21 pm
Im connected again but only through 3g after i factory reset i have flashed The old firmware To Get to 100% battery then downloaded Thatch shield app everything was fine for Two days then last night i got connectivity issues got it now to 3g only no lte
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Spaceghost2020
- Alliance Member
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- Joined: Sat Jan 07, 2017 10:42 pm
Wow so they're really going to murder the connection smh... I just order the Samsung Galaxy c9 pro just incase I'm done with sprint
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kurtis.barbeau
- Retired Moderator
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- Joined: Sun Dec 18, 2016 7:44 pm
I had similar issues when i flashed my phone. Did you use the csc file? Or the home-csc file? If you used the home-csc file, is flash again with all 4 files but instead use the original csc file. It should reset everything. Lte radio... any other functionality that may be acting up..julez.ruiz wrote:6052 Im connected again but only through 3g after i factory reset i have flashed The old firmware To Get to 100% battery then downloaded Thatch shield app everything was fine for Two days then last night i got connectivity issues got it now to 3g only no lte
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Abra
- Alliance Member
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- Joined: Mon Dec 12, 2016 1:58 pm
I don't know where you could go which is not displaying a similar mentality. At this point, you cannot take your business to another character in an effort to punish another with your wallet, as they all have the propensity to do what the other did, which made you leave in the first place. You may as well stay with Sprint.Spaceghost2020 wrote:6119 Wow so they're really going to murder the connection smh... I just order the Samsung Galaxy c9 pro just incase I'm done with sprint
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julez.ruiz
- Alliance Member
- Posts: 16
- Joined: Fri Dec 23, 2016 8:21 pm
I Dont know which csc file i used i downloaded The One off Our forums how Can i tell i will have a look At what i downloaded
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julez.ruiz
- Alliance Member
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- Joined: Fri Dec 23, 2016 8:21 pm
I also Get disconnected From The mobile network constantly It goes out for like 60 secs then back on
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kurtis.barbeau
- Retired Moderator
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I believe there should be 5 files. Can you tell me what you have?julez.ruiz wrote:6247 I Dont know which csc file i used i downloaded The One off Our forums how Can i tell i will have a look At what i downloaded
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julez.ruiz
- Alliance Member
- Posts: 16
- Joined: Fri Dec 23, 2016 8:21 pm
When i get Home i will have a look give Me a few
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julez.ruiz
- Alliance Member
- Posts: 16
- Joined: Fri Dec 23, 2016 8:21 pm
CSC_SPT_N930PSPT2APHE_CL8706608_QB10937238_REV00_user_low_ship_MULTI_CERT.tar.md5
is the complete file name
is the complete file name
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Kourtneyelyse
- Alliance Member
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- Joined: Tue Jan 03, 2017 9:11 pm
This is happening to me too. What did you guys figure out on the issue?
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julez.ruiz
- Alliance Member
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- Joined: Fri Dec 23, 2016 8:21 pm
Did you flash your firmware To Get 100% battery At All And Did you download Any updates recently
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kurtis.barbeau
- Retired Moderator
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- Joined: Sun Dec 18, 2016 7:44 pm
I would try a factory reset. Back up your data, and follow the instructions on how to install the shield from a restart so you can be protected before you are online.
