Love your approach and success... but they refunded you money because Sammy is paying them off, and it makes legal ownership a gray area. If you don't legally own the phone, then they have the right to do whatever they want with the phone you don't own. It is also a strong-arm move, as most people will cash that check without thinking about it, and then cave at the prospect of having to pay for it.darrell.salaski wrote:9263 woke up this morning was using my phone then I lost internet tried to make phone call went straight to verizon customer support said ask for representative after verifying account
first person on phone said they could do nothing! I said someone needs to fix my phone!
she passed me to a supervisor,
she asked how my day was going I said TERRIBLE!
shes like why? I SAID CAUSE YOU KILLED MY PHONE!
she pause for a moment looked it up and seen I had a NOTE 7 she said my phone or line was HOTLINED, yeah so fix it!
well your NOTE 7 has a MANDATORY recall by Samsung and the Fed and that we need it back and we can sell you something else!
I'm like see that's the problem I DON'T want something else!
I stressed to her that an text msg that was received just 4 days ago that the Recall was VOLUNTARY and that I Voluntarily WANT TO KEEP MY NOTE 7!
she like well the federal ....
I said BS Voluntary means just that VOLUNTARY!
then I asked her If GM sells you a car then 3 months later tells you that a voluntary recall on them that if is not done you may be at risk of fire! I said it's my choice to fix the Issue and that GM won't come and take my car if I Don't!
well she paused for a moment and said well I can lift the HOTLINE status but it may get sent back out by the system again! too which I said, and at that Point I will call back in, and you can remove it again!
she said OKay
I said thank you, NOW MY DAY JUST GOT BETTER!
have a good day!
STRESS TO THEM ITS VOLUNTARY AND YOUR KEEPING YOU'RE PHONE DON't ACCEPT NO !!!
they will turn you back on!!
also If they were to try and Charge me for the phone! I Will tell them Sorry. weather or not I keep the phone or Return it YOU CAN NOT SELL ME A KNOWN DEFECTIVE PRODUCT You refunded me the money I spent on it SO YOU KNOW ITS DEFECTIVE!!
I have been asking... BEGGING them to charge me the balance! I can always haggle about the price later. I want to completely eliminate any question of legal ownership. What I have NOT heard so far, I don't think... is anyone who owns their phone outright that has been shut off... that I would like to see.
