failed to validate the product key

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Ivofulodgo
Alliance Member
Posts: 1
Joined: Mon Aug 02, 2021 6:35 am

Hello, Alliancex Team!
I can't activate Knox on my samsung J600FN. I get such error: failed to validate the product key. And then this error is shown: KnoxLicenseManager: NULL params.
Can you help?
Thank you!
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Mark164
Alliance Member
Posts: 2
Joined: Thu Oct 28, 2021 3:14 pm

Same problem!
A51 A21S etc... think of some server problem.:-(
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nam0611
Alliance Member
Posts: 1
Joined: Mon Aug 09, 2021 7:33 am

Same Problem me too.
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Sungsamj95
Alliance Member
Posts: 1
Joined: Tue Aug 03, 2021 9:29 am

same problem too
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Mark164
Alliance Member
Posts: 2
Joined: Thu Oct 28, 2021 3:14 pm

It works again!
Thank You:-)
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RRiVEN
Admin | Developer
Posts: 517
Joined: Fri Dec 02, 2016 11:56 pm

It was an error with Samsung's servers Sorry for late answer.
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naseemahmed
Alliance Member
Posts: 1
Joined: Sun Jan 23, 2022 5:09 am

Hello, Alliancex Team!
I can't activate Knox on my samsung device. I get such error: failed to validate the product key. And then this error is shown: KnoxLicenseManager: NULL params.
Can you help?
Thank you!
Top
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jitdutta
Alliance Member
Posts: 2
Joined: Fri Sep 09, 2022 1:11 am

Same problem here. Worked fine till yesterday afternoon. After then, getting failed to validate product key error. Pls help.
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Dwolnik
Alliance Member
Posts: 1
Joined: Sat Sep 10, 2022 1:59 am

Same issue as others.
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razor6912
Alliance Member
Posts: 5
Joined: Tue Mar 15, 2022 2:00 pm

same issue A326u
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Dflr
Alliance Member
Posts: 1
Joined: Wed Aug 10, 2022 10:20 pm

same
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heat888
Alliance Member
Posts: 1
Joined: Sat Sep 03, 2022 7:02 pm

I am having this issue, why is this still happening
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leviathon713
Alliance Member
Posts: 4
Joined: Mon Jul 25, 2022 1:49 am

Same. ASX updated on 1 of my devices, but not the other two. The other two are still working as normal. 2 s21fes and one s20 fe. One of the s21s is what updated. I'm not sure what happened, its my wife's phone.
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Traper
Alliance Member
Posts: 1
Joined: Mon Sep 05, 2022 6:47 am

Is there a solution for this
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leviathon713
Alliance Member
Posts: 4
Joined: Mon Jul 25, 2022 1:49 am

Traper wrote: Mon Sep 12, 2022 9:35 am Is there a solution for this
There is, but Alliance has to fix it. This happened once before, about a year ago.

The license that Samsung gives to Alliance to access Knox expired and they had to renew it. It only took a day or two after they realized what was happening.

Hopefully this is what is going on now and the admins will renew/get another license.

It's driving me crazy. My my two phones are fine because I didn't let ASX update. Unfortunately, my wife did. Hers is much more important than mine, as she is a First Responder. This whole situation is ridiculous. All because samsung wanted to remove access to regular people.

In the process, they have messed up some of my business. Being an IT Consultant, I work on a fair amount of phones. Without access, I am not able to do much to help people who don't understand towers and signals, they just expect thier phones to work. Imagine the audacity. Spending 800 dollars on a phone and expecting it to get the service that you also pay monthly for.

This is just sad and is very much making me not love Samsung so much. Its a good thing my refrigerator and tv don't require cellular service. It's bad enough not to be able to use a phone like a normal person and not have to select bands at all. Now this?
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