installed shield but I can not log in

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moo
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Hello I installed the shield last week and could not log on it says user name/password incorrect . I tried again several times with no success I even downloaded the updated version. I am not using Facebook to log in mY user name is mo, and I have tmobile.
I have asked for help before on threads that are similar and this last time I think the modarator thought I wasn't listing and resent directions in all caps when I asked what else I could do. He said the system doesn't show me trying to log in at all. And that it must be my Internet with my note 7 but I'm able to log onto the forum from it and other sites.
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novares
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Give me a minute.
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novares
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@moo, please post screenshots of what you're seeing.
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moo
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Screenshot_20170111-150549.png
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moo
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Keyboard says checking...
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beowulf381
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moo wrote:7277 Screenshot_20170111-150549.png
The screenshot shows that WIFI is offline. But has to be enabled while login process.

Follow the video tutorial in this post:

https://www.note7alliance.com/viewtopic.php?f=85&t=356
Last edited by beowulf381 on Wed Jan 11, 2017 10:16 pm, edited 2 times in total.
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moo
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Sorry here goes in on my note 7 now
Screenshot_20170111-182547.png
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moo
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I uninstalled the app and reinstalled with the video so not to mess up no difference and I'm still on my note7 now
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beowulf381
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That's weird... Seems that something blocks the communication of the shield to our servers, so we don't see the login attempt.
Can you remember which time was your last try to login?
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moo
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A few min ago I will try again now
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moo
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moo
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Is it weird that the error message username/Password comes up even before the "checking...." shows up on top of my keyboard?
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beowulf381
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Nothing in the logs for your username. Nothing at this time at all...

Did you try to restart your note? (Disable wifi first, restart, re-enable wifi for login)
Maybe there's something wrong in the cache.
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moo
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Yes I am paranoid so I quickly power it off this is the longest ive had phone on in weeks because tmobile likes to force updates and I've already hit later a few times.
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beowulf381
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moo wrote:7338 Yes I am paranoid so I quickly power it off this is the longest ive had phone on in weeks because tmobile likes to force updates and I've already hit later a few times.
So did you already download the update to the note, as you say " I've already hit later a few times "?
If so you should do a factory reset first to get rid of the update.
Last edited by beowulf381 on Wed Jan 11, 2017 11:29 pm, edited 1 time in total.
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